Privacy Statement

Effective Date: April 2018

This Privacy Statement applies to the Waterhouse Website owned and operated by The Waterhouse. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our web site. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Data we collect automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed.


Processing Purposes

We use your personal data for the following purposes:

– Reservations: We use your personal data to complete and administer your online reservation.
– Customer service: We use your personal data to provide customer service.
– Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other   travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on   our website.
– Marketing activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for  direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or   other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to   send messages in the future.
– Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you,   depending on the contact data you share with us. There could be a number of reasons for this:


     a. We may need to respond to and handle requests you have made.
     b. If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
     c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.

– Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party     to do this on our behalf. We may share or disclose the results of such research, including to third-parties, in anonymous,       aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience,   and to improve the functionality and quality of our online travel services.
– Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud   and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data   for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be   shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
– Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle   and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to   comply  with lawful requests from law enforcement insofar as it is required by law.
– If we use automated means to process personal data which produces legal effects or significantly affects you, we will   implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal Bases

  • In view of purposes A and B we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.
  • In view of purposes C-H, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.
  • In respect of purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
  • Where needed under applicable law, we will obtain your consent prior to processing your personal data for direct marketing purposes.

If needed in accordance with applicable law, we will ask your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

If you wish to object to the processing set out under C-F and no opt-out mechanism is available to you directly (for instance in your account settings), to the extent applicable, please contact us at reception@waterhouse.com


Data Sharing

Booking.com:We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking.
To find out more about the Booking.com corporate family, visit About Booking.com.

Booking.com will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com’s global customer service staff allows them to respond when you need assistance. Booking.com may use your data for technical, analytical and marketing purposes as further described in the Booking.com Privacy Policy. This includes that your data might also be shared with other members of the Booking Holdings Inc. group of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, Booking.com will first ask your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by Booking.com, please contact dataprotectionoffice@booking.com.

  • BookingSuite:Your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company which operates this website and the website suite.booking.com. BookingSuite will provide your information which may include personal data to Booking.com for the purposes described above.
  • Third-party service providers:We use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement such as facilitating reservation payments, sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities:We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

International Data Transfers

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these clauses using the contact details below.

Security

BookingSuite observes reasonable procedures to prevent unauthorised access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

Data Retention

We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.

Your choices and rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  • You can ask us for a copy of the personal data we hold about you;
  • you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
  • in certain situations, you can ask us to erase or block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  • in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting Reception@waterhouse.com We will handle your request in accordance with the applicable law.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us via reception@wilsher-group.com.  You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may also change for time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will contact you prior to commencing that processing.

  • Just returned from an enjoyable 2 day break with my wife in Bath. Spotlessly clean and very comfortable hotel in a beautiful secluded setting. Excellent breakfast menu offers a wide choice of hot and continental fayre. Manager Ian was very welcoming and catered to our every need. Definitely visit again. Read More »

  • We stayed as a last minute thing as a birthday treat , we made a last minute booking about 3:30 in the afternoon we dealt with an absolutely wonderful gentleman called Martin he could not of been more helpful, he was super patient with me and very friendly he really went out of his way to make our stay amazing, can’t thank him enough, he is a real credit to the industry. Everything was clean and tidy and the bed was super comfy. Breakfast was delicious and a lovely choice of things. I would highly recommend this hotel, it’s in a great location for visiting Bath . Would definitely stay again and would highly recommend this hotel Read More »

  • My mum and I stayed at Waterhouse for one night during our 'Best of British' road trip (she was visiting from Australia). It was the penultimate night of our 11 nights on the road and, whilst we had been very fortunate with all of our accommodation on the previous evenings, this one absolutely took the cake, providing a 5 star experience in every aspect. Read More »

  • We arrived in the dark & it was raining so we weren't in the best of moods. Ed showed us to our room & was really welcoming & informative. The room was very comfortable with crisp white cotton bed linen and big inviting pillows! The quality of the furnishings was high & it ensured a good nights sleep. On our... Read More »

  • We stayed at this lovely boutique hotel for the night before and the night of our wedding held close by at Wick Farm Barn in December 2013. We booked out the majority of the rooms to accommodate both sets of families. The rooms were a great size and beautifully decorated with stylish and contemporary designs. The spacious lounges allowed everyone... Read More »

  • We had a short weekend stay at this beautiful hotel for Bath Christmas shopping. Lovely room, very comfortable bed, nice view. I think I may have fully tiled the bathroom. Rather than part tiled it, but just a small point on the decor. The room was decorated lovely. And the breakfast - cooked to order and delicious. Great service from... Read More »

  • “A perfect weekend” 5 of 5 stars. My experience of this hotel was slightly unusual...! But in the best way imaginable! A group of 23 of us have just spent the weekend here, that was all booked as a complete surprise for me for my Hen Weekend. We had the entire hotel exclusively from Friday evening to Sunday and I could not have been more impressed... Read More »

  • We spent a thoroughly enjoyable Bank Holiday Sunday at the Waterhouse at our friend's hen do. Thanks Steve and Timar for all your help in making it such a special day and night! Our rooms were wonderful and we received lots of compliments from the hens about the food - especially the 'packed lunch' breakfast we took on the canal boats and the scrummy cream/afternoon tea... Read More »

  • Booked the Waterhouse as we had a gig in Bath and wanted somewhere nice to stay so I found this gem of a hotel. Everything about out stay was pretty perfect from start to finish. We had room 2 (Shannon) which was beautifully decorated, not over the top so you feel awkward but comfortable and charming with a stunning view. We were given a very warm welcome and were made to feel right at home from the start. We opted for breakfast which was lovely (I wish I ate eggs because they looked delicious!) and the owners did everything to accomadate us. Read More »

  • I stayed at the Waterhouse hotel during a business trip and I can't wait to go back for a getaway weekend with my other half ! Lovely hotel in a beautiful place, 5 min away from Bath city centre. A feel home hotel with spotless rooms and very very comfortable bedding. Staff is very kind and helpful which makes the difference with other establishments. There is nothing wrong I can say about this place, I would highly recommend it ! Read More »

  • We have now visited Waterhouse...not quite in the centre of Bath but for good reason, as views like these are not available in the centre and they really are breathtaking...not a bad word to say about anything, the staff are available for your every need and we certainly will be going back on a regular basis. Great job guys, a true Gem!!! Read More »

  • My experience of this hotel was slightly unusual...! But in the best way imaginable! A group of 23 of us have just spent the weekend here, that was all booked as a complete surprise for me for my Hen Weekend. We had the entire hotel exclusively from Friday evening to Sunday and I could not have been more impressed... Read More »

  • Had an amazing 2 night stay at the waterhouse. The hospitality from Stephen & timar was out-standing, you made us feel so welcome & really couldn't do enough to make our stay so enjoyable. The room (No11) was OMG beautiful such a huge comfortable bed, clean & such a fantastic view of the vally. The food is out of this world, hats off to the amazing chefs catered to out every need, the chef even did a little art with the food to say happy birthday to my partner on the morning of his birthday (thank you) Overall an amazing rememberal stay & a 5 star rating from us. Myself & friends are already planning a return visit later on this year. Thank you to all who work there x Read More »

  • My wife and I spent two exceptional nights for our 30th anniversary in May at this superb hotel. The hotel is in a prime location amongst rambling countryside with great views. The staff could not do too much for you and were always friendly and helpful.The hotel was exceptionally clean and the rooms are tastefully decorated with very comfortable beds. The Breakfast and evening meal was of great quality and quantity. From the first moment we stepped into the hotel to when we left our experience was superb. Thank you to all at the hotel for making our special anniversary so memorable and we will no doubt be back. Gary & Susan Gibson Read More »

  • We stayed overnight at the Waterhouse as we were meeting family in Bath at the weekend. The hotel is outstanding, nothing is too much trouble, Steve and Timar are so friendly and welcoming. The bed was almost as comfortable as home - rarely does that happen! I would echo everything that has been said in praise of this hotel - and the views are fantastic. Read More »

  • Our decision to stay at the Waterhouse was a bit spontaneous but we were more than pleasantly surprised. We only spent one night for a quick visit to Bath; however, it turns out this Inn is a perfect "get-away" location and we wished we could have stayed longer. The picturesque countryside location (just outside Bath) sets the scene for a quiet retreat. The rooms were very clean and comfortable with great ensuites. The dining is fabulous. Both dinner and breakfast were elegant and 5 star. Stephen and Timar went way beyond in their hospitality. Given the opportunity, we would definitely stay here again; highly recommend. Read More »

  • “Loved this hotel. The staff were so friendly and helpful and the rooms beautiful. This was our best accommodation after travelling all over England. We would highly recommend it.” Read More »