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  • My mum and I stayed at Waterhouse for one night during our 'Best of British' road trip (she was visiting from Australia). It was the penultimate night of our 11 nights on the road and, whilst we had been very fortunate with all of our accommodation on the previous evenings, this one absolutely took the cake, providing a 5 star experience in every aspect. Read More »

  • We arrived in the dark & it was raining so we weren't in the best of moods. Ed showed us to our room & was really welcoming & informative. The room was very comfortable with crisp white cotton bed linen and big inviting pillows! The quality of the furnishings was high & it ensured a good nights sleep. On our... Read More »

  • We stayed at this lovely boutique hotel for the night before and the night of our wedding held close by at Wick Farm Barn in December 2013. We booked out the majority of the rooms to accommodate both sets of families. The rooms were a great size and beautifully decorated with stylish and contemporary designs. The spacious lounges allowed everyone... Read More »

  • We had a short weekend stay at this beautiful hotel for Bath Christmas shopping. Lovely room, very comfortable bed, nice view. I think I may have fully tiled the bathroom. Rather than part tiled it, but just a small point on the decor. The room was decorated lovely. And the breakfast - cooked to order and delicious. Great service from... Read More »

  • “A perfect weekend” 5 of 5 stars My experience of this hotel was slightly unusual...! But in the best way imaginable! A group of 23 of us have just spent the weekend here, that was all booked as a complete surprise for me for my Hen Weekend. We had the entire hotel exclusively from Friday evening to Sunday and I could not have been more impressed. On arrival we soon found we had full use of the dining room, conservatory, lounge areas as well as all bedrooms which were beautifully decorated, clean and welcoming. Not to mention the hotel kitchen to keep ourselves fed and watered throughout the weekend! The bedrooms themselves were exquisite - I was lucky enough to have the Bridal Veil suite on the top floor which was elegant, spotless and felt very much like a luxury top-end hotel (the Egyptian cotton sheets were VERY much appreciated!) I also had a quick look at all the other rooms and even the most basic one felt modern and fresh, with amenities such as tea/coffee in every room. The fact that we had the entire place to ourselves was amazing. This included full use of the main kitchen which was brilliant for cooking for so many of us! The management were incredibly welcoming and helpful throughout the weekend. After we had all settled in, all they asked for was a quick list of who was in which room, before leaving us to enjoy the hotel as if it was our own. Once or twice we needed a couple of things for our rooms (additional soaps..etc for our bathrooms) and all it took was a quick message and the manager soon arrived! The couple of times someone from the hotel did pop in they were always very apologetic as if we were doing them a favour by letting them in! This whole relaxed attitude was fantastic and really allowed us to enjoy our weekend, but knew help was on hand if we needed anything. Unfortunately as we had lots of activities planned we didn't get to enjoy the garden area but you can definitely appreciate how lovely it would be to relax in the outside seating area on a warm evening. Overall, I cannot recommend this hotel enough, for the 'basics' such as room quality and location but mostly for the brilliant service we received from the hotel managers and staff who made us feel so welcome and allowed us to enjoy the hotel as if it was our own. To top things off, on departure one of our cars wouldn't start and the manager was straight out helping us to jump start it! Highly recommend this hotel - I do hope you continue to offer the 'exclusive use' package :) Stayed April 2014, travelled with friends 5 of 5 stars Value 5 of 5 stars Location 5 of 5 stars Sleep Quality 5 of 5 stars Rooms 5 of 5 stars Cleanliness 5 of 5 stars Service Read More »